FAQ

Questions, answered.

What does TouringMate actually do? +

It is a touring platform for artists in Germany. Route tours with real fan data, build GEMA-ready setlists, and audit your GEMA payouts to recover royalties you were never paid.

How does the GEMA audit work? +

Upload your ABR statement CSVs and we cross-reference them against your tour calendar. The matcher flags missing gigs, tariff mistakes and unmatched Musikfolgen down to the cent — then generates the Reklamation PDF to claim what you are owed.

Is it really free? +

Yes. You can audit and manage one artist for free, with no credit card required. If you manage multiple artists or a team, contact us for a roster plan tailored to you.

How long do I have to claim missing royalties? +

Under German law you generally have three years before the Verjährungsfrist hits. TouringMate helps you find and file claims before that deadline expires.

Is my financial data safe? +

TouringMate is engineered by a Swiss company. Your data is encrypted, strictly confidential and handled in a 100% GDPR-compliant way.

Where can I get help? +

Email us any time at info@touringmate.com and a real person will get back to you.

Still stuck? Reach us at info@touringmate.com.